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warranty management

Warranty management is a technical management service: A warranty regulates the rights of the purchaser  under a sales contract in the case of faulty products or services. The warranty period commences when equipment is accepted by the client. In the case of a fault, the client has the right to correction by the manufacturer/supplier. Following the end of the warranty period, claims may be fulfilled at the discretion of the supplier. Warranty management coordinates the entire process.