News from the Dussmann Group

Dussmann Group

The Dussmann Group Concludes 2009 with Positive Results

12/16/2009 – Alone in the past three months, the FM service provider has won new contracts with a value of 100 million Euros
 

“The Dussmann Group has done well during the business year of 2009. There has been moderate organic growth in sales, earnings have increased by a double figure percentage and the number of employees worldwide has risen. We are optimistic about 2010 because we have a solid presence in two thriving markets: Facility Management and nursing and care services for the elderly. In both cases we are a market leader in Germany among the private service providers. There are opportunities for growth in both markets and proportionately, earnings rise faster than sales” summarizes Thomas Greiner, Chief Executive Officer of the Dussmann Group at a press conference on 16 December 2009 in Berlin.

“There are so many opportunities worldwide for a flexible service provider, for example when tasks that have previously been carried out by public services are privatized. We are constantly widening the scope of our Integrated Facility Management services and the way 70 individual services are interlinked to create individual packages. Nursing and care of the elderly will definitely be a central issue in the coming years” continued Thomas Greiner. “During the five years from 2008 to 2012 following the financial crisis, we aim to achieve organic growth of 330 million Euros. We are optimistic that we will achieve this goal” he concluded.

In times of crisis, the Dussmann Group’s policy of giving smaller and medium-sized contracts the same attention as major accounts pays dividends. Alone in the last three months of 2009, the FM service provider has won new contracts across the globe with a value of 100 million Euros.

Facility Management

The state real estate management organization Landesbetrieb Liegenschafts- und Baubetreuung Rheinland-Pfalz contracted Dussmann Service with the Facility Management of the old and newly built penitentiary in Wittlich. In the prison hospital which is part of the new construction, the Dussmann/Hermed joint venture will be responsible for medical technology and cleaning services.

In Dresden’s newest and biggest inner-city shopping, the Centrum Galerie, Dussmann Service has taken on all infrastructural services. The Centrum Galerie in Prager Street was opened in September and accommodates 120 businesses over 52,000 square meters including retail premises, catering outlets and services. 1,000 parking spaces are also available. The services provided by Dussmann over the next two years include maintenance cleaning, special cleaning services, glass and façade cleaning, reactive cleaning, ice and snow removal, pest control, security, operation of the information desk and coordination of goods delivery.

Dussmann Service provides technical services at the Stuttgart branch of the Federal Agency of Post and Telecommunication, which involves servicing, operation and maintenance of all of the technical systems serving the 30,000 square meter building.

The Irish fashion company, Primark, opened its first German outlet at the Bremer Waterfront in May. At the Shopping and Leisure Center, which opened in Autumn 2008, Dussmann Service is contracted with the entire Facility Management including responsibility for the technical systems and the management of the 4,000 parking spaces. Since the 5,500 square meter Primark-Store opened, Dussmann Service has been operating security services there, including shop detectives. Primark employs more than 28,500 people in 190 stores in Spain, Ireland, Great Britain, the Netherlands and Portugal.

Catering

After the summer holidays, at the beginning of the new school year, Dussmann Service started catering operations at many educational institutions, augmenting its presence in this growing market further. A healthy meal at lunch time provides energy for the rest of the school day and promotes performance. This is why all recipes are based on D-A-CH reference values and an optimal mix of foods . Meal plans are prepared according to the recommendations of the German Association of Nutrition ( DGE).

Across the nation, around 40,000 school students and kindergarten children eat “at Dussmann’s”. In Italy, Vietnam and Luxembourg, Dussmann Service operates school catering services for many cities and local authorities.

Among the new clients are ten open full-day schools in Düsseldorf run by the city’s youth welfare office. The participating elementary schools and youth leisure facilities provide child care after lesson time until 4 p.m. Dussmann Service prepares an average of 1,100 meals each lunchtime. Students can choose between three dishes: vegetarian, without pork and whole foods. There are also desserts and raw vegetables served with a dip. The city of Düsseldorf tendered catering services for ten schools and all of the contracts were won by Dussmann Service.

The town of Wolfsburg has entrusted Dussmann Service with catering for several schools as has the city administration of Schwedt, the Brandenburg administrative districts of Oder-Spree and Dahme-Spree-wald and the town of Mittenwalde.

Up until recently, Dussmann Service was primarily known in the Rhine-Main area as the caterer at the Opel plant. Now, a number of schools have also become clients including the Immanuel-Kant school with 600 meals each day and the Gerhard-Hauptmann school in Rüsselsheim. From Februar 2010, a further three schools in Rüsselsheim join them.

At the beginning of 2009, Dussmann Service took on responsibility for catering at the state school Pforta in Saxony-Anhalt. The Dussmann team provides 300 students with breakfast, lunch and snacks each day. The state school Pforta is a boarding school which is devoted to the promotion of gifted students. Applicants are accepted from the 9th grade and can choose one of three educational emphases - languages, music or sciences – and study them until Abitur. The school is open to students from all over the Federal Republic and there are no school fees. It is run by the state of Saxony-Anhalt.

Dussmann Service is also an specialist for services to health care institutions with experience world wide. This experience has been applied in the new contract with the Accident Clinic in Berlin (ukb). Dussmann Service provides patient and staff catering there introducing extra services for private patients and the Dussmann Online Meal Plan. In total, the Dussmann team produces about 750 meals each day at the ukb.

Dussmann Service has already been operating sports stadium catering in Düsseldorf at the ISS DOME for a number of years. With the opening of the Arena Ludwigsburg in October 2009, Dussmann Service took on the role of in-house caterer at the multifunctional hall. Dussmann personnel keep the crowd entertained during the interval serving food and beverages from the four kiosks and providing services to the twelve boxes and in the business club. The Arena Ludwigsburg can accommodate up to 7,200 in seating and standing room and is the new home ground of the basket ball team EnBW Ludwigsburg. High-caliber events also take place here –such as the formation dance World Championships and the boxing World Championships.

Dussmann Service has opened several new production kitchens across Germany, for example in the Prager Straße, Leipzig and at the nitrogen plant in Piesteritz, where around 20 new jobs for older employees were created.

In Waiblingen, a new central kitchen to meet the growing need for school and child-care catering in the region was opened. The kitchen has a capacity of up to 7,000 meals each day. Dussmann Service has invested 300,000 Euro in the building and equipment.

Dussmann Service has been cooking for the staff of AREVA NP in Offenbach. AREVA NP since June 2004. Stakeholders of company, the leader in nuclear technology worldwide, are AREVA and Siemens. It employs 18,000 people, 1,000 in Offenbach. On the ground floor of the building, a modern catering complex has been created with a restaurant, a coffee bar, a guest canteen and sun terrace. The conference and training centers have been extended and Dussmann Service now provides conference services there. Even the meal plan is new – there are five main courses to choose from each day.

In the service area with a capacity of up to 1,000 diners, there are wok, pizza and pasta points where food is prepared while guests wait. Dussmann Service has also been contracted with staff catering, cleaning services and ice and snow removal.

In Bad Homburg Dussmann Service has started catering operations for Amadeus Germany GmbH. The contract includes all staff catering, the operation of a bistro, conference services and vending machine administration. In the staff restaurant at headquarters, Dussmann Service serves around 370 meals each day. Amadeus Germany GmbH is Germany’s leading provider of IT solutions for the whole travel industry and the company attaches great importance to healthy nutrition of its staff. Dussmann Service serves 100 percent freshly prepared meals, seasonal and regional products take priority and none of the dishes prepared contain any additives which require declaration such as preservatives or flavor enhancers.

Dussmann Service has also taken on staff catering in the Chemical and Industrial Park Zeitz in which 50 well-known companies are resident, companies from the chemical, life science, environmental/recycling and energy industries. Each day around 200 diners visit the staff restaurant for breakfast, lunch and snacks. The contract also includes conference services. Directly adjacent to the staff restaurant is the Hyzet Cultural and Congress Center, the biggest of its sort in the region. Here too, Dussmann Service provides catering services at cultural events such as folk, rock/pop and classical concerts, balls, company events and conferences.

Cleaning

Bayer Real Estate GmbH has contracted Dussmann Service with maintenance cleaning of a total of 56 buildings at Bayer’s headquarters in Leverkusen and in Dormagen. For this contract, Dussmann Service deploys its result-oriented cleaning systems; rigid service specifications are replaced by perceptible cleaning needs. Cleaning staff receive special training and work according to the principle of “trained observation”. Sanitary areas are excepted.

A number of distinguished companies have contracted Dussmann Service with the maintenance cleaning and glass cleaning of their branch offices or retail outlets.

These include Apollo-Optik with 680 outlets of which 50, spread across Germany, have contracted services to Dussmann. Geers Hörakustik with 250 outlets in Germany has also entrusted Dussmann Service with maintenance cleaning and glass cleaning in 63 of these. Further examples are CITTI Group with markets in Kiel, Lübeck, Flensburg, Rostock and Stralsund where both food und non-food products are sold. In 20 of its logistical and mail order centers, TNT Express GmbH has chosen Dussmann Service as its maintenance cleaning and hall cleaning service provider. Many other cleaning and technical services are provided.

Security Services

Dussmann Service operates security services for clients worldwide. One example is the Prussian Palaces and Gardens Foundation, Berlin-Brandenburg (SPSG) and the Prussian Cultural Heritage Foundation (SPK). In the facilities on the Berlin museum island and in the Moritzburg foundation, the supervisory and cash desk staff are from Dussmann Service.
At the memorial to German partition on the former border crossing at Helmstedt/Marienborn too, Dussmann Service was entrusted with security guard services of the extensive grounds starting in May.

New Contracts Worldwide

Italy

Italy is the largest foreign market for the Dussmann Group with sales of around 230 million Euros in 2008. Since 2008 Dussmann in Italy has created 1,200 new jobs and currently employs 10,500 people. “I am happy to learn that, as a first step, Italy aims to increase annual sales by 50 million to 300 million Euros by 2012” says Thomas Greiner.

The Italian Dussmann subsidiary is one of the largest private service providers to the public sector and it has won several additional contracts in the current year. Following the start-up of catering operations for the Polizia di Stato, Dussmann Service has now won part of the tender to cater to the Carabinieri. In Calabria and Sicily, Dussmann runs 28 kitchens for this police force. The 3,000 diners each day generate a turnover of five million Euros.

Catering operations for several clinics in the north-west of Tuscany have also commenced. The patients and staff at six hospitals, the residents of six associated seniors’ facilities and further external organizations are catered to. All of these facilities are located around Carrara. This contract alone has a volume of 50 million Euros over the next seven years. Nearly a million meals are produced under this contract annually.

Each day, Dussmann in Italy caters to around 75,000 diners and produces almost 29 million meals a year.

In summer, the company won a contract to clean the trains in the regions of Campania, Molise and Naples and the express train “Freccia Rossa”. Both the interiors and exteriors of the trains are cleaned and removal of graffiti is part of the job. The contract runs for an initial three years with a volume of around 10 million Euros per annum. The piedmont region was recently added to the contract involving 500 Dussmann employees.

The 350 schools of Sicily occupy an area of between seven and 5,000 square meters and in the coming three years, Dussmann is responsible for cleaning there.

Austria

Dussmann Service has opened staff restaurants for Banner in Linz and the office center Wienzeile. Starting in September, chambermaids from Dussmann Service clean the rooms and the public areas of the 4-star hotel Mercure Grand Hotel Biedermeier in Wien. In a further hotel belonging to the group, the Mercure Wien Europaplatz, Dussmann provides additional cleaning personnel when activities peak.

Some clients have extended existing cleaning contracts with the service provider. Voest Alpine Stahl GmbH and the Chamber of Commerce, Upper Austria, are long-standing clients as is the Johannes-Kepler University in Linz an the Karl-Franzens University in Graz. All have grown through the addition of new research centers, production areas and offices.

Eastern Europe/ Russia

In Estonia and Russian, Dussmann Service has won new catering contracts. In the shopping center Baltica in Tallin, Dussmann runs the café and the staff restaurant and has been operating security services for the center since 2005.
In Sofia, catering for the French school was started. 400 students of various nationalities study at the Lycée Victor Hugo.

The café bei Dussmann in the Business Center Partner in Novosibirsk is Dussmann Service’s first catering contract in Russia. Until recently, the service provider’s activities were concentrated on technical and cleaning services.

China

In Hong Kong, Dussmann Service has been contracted with the security of a luxury residential complex. Around 50 employees carry out access checks, guard patrols and car park management.

With almost 53,000 staff in 26 countries, the Dussmann Group, under the brand name of Dussmann Service, offers all facility services from one source: technical services, catering, security and reception services, cleaning, commercial and energy management. The second largest company division, Kursana provides nursing and care to 12,600 seniors. In addition, the group operates Dussmann das KulturKaufhaus in Berlin. In 2008, Dussmann Group achieved total sales of 1,406 million Euros making it one of the largest private multi-service providers worldwide. Further information at: www.dussmann.com